FAQs
Why should I go to a shampoo bar?
That’s easy - we’ll give you three reasons;
1- Our shampoo bars contain natural ingredients & are Vegan, which means no nasty chemicals for your skin and your hair. (And even the drain).
2- Making the switch to solid haircare will mean that you will no longer be left with empty shampoo bottles, lids, jars and pump dispensers. Fewer shampoo bottles mean less plastic waste & that’s better for the environment.
3- Cheaper! As our bars are concentrated, one bar will get you many more washes than regular shampoo. To get the best out of your bar we recommend you storing it in a dry place after use.
Which Solibar should I choose?
This is an easy one, we've put together a handy guide for you to choose the one best for you. However, as they have the same base ingredients, you might find that you prefer one over the other. Most people grab a bundle so they can swap between. Check out our guide here: WHICH ONE IS FOR ME?
How do I store my Solibar?
Why does my hair feel squeaky clean?
Do you ship overseas?
That’s easy, we choose to be Vegan because we want to be. That means no animal products are used to create the bars, and we certainly do not test on animals. We test on ourselves! (And we like).
Just like being Vegan, being made from natural ingredients is really important to us. We want to make sure that when you make the switch to a shampoo bar, that you’re doing it for all the right reasons. We want to be the best choice for your hair and the environment in every way we can. See the individual product ingredients for more information.
Part of the greatness of being handmade means that all of our bars are different. We do our best to ensure uniformity across all the bars but sometimes circumstances out of control might change the size. Never fear, as long as you look after it properly it should give you twice as many washes.
There is oil on the packaging of my Solibars/ the bars appear to leak.
As our bars are really fresh (we wrapped them as soon as we get them) they might leak through the packaging a little. Over time they will harden up (as the moisture evaporates from the bars). In fact, this might happen with any of our natural oil-based bars.
Where possible we will try to let them harden before wrapping. This should stop any leaking through the packaging. We also don’t want to re-package the ones we’ve done, because quite simply it’s a waste and we’re all about being as waste-free as possible. 🌿
A little loss of oil, will not change them - because they’re made that way.
We're trying our best to give you natural Vegan haircare, which means everything we have put into our shampoo bars is from the very best natural ingredients. However that being said, we suggest you check the ingredient list under each bar. Then do a patch test 24 hours before if you are not sure.
We know that everybody is different, and we will try to do our best to avoid allergens. If you still are unsure, hit the Messenger button and we can chat. :) If you have a pre-existing condition related to allergies, we suggest that you consider your choices carefully before purchasing.
Can I use Solibar when pregnant / breastfeeding?
Can I use Solibar on my kids?
Yes, of course. You could actually eat Solibar if you wanted. (Please don't). However, we do recommend doing a patch test / checking the ingredient first. We wouldn't want anything to upset your little one. (Ps. We use it on all of our toddlers and we love it.)
How long will it take for my order to arrive?
Firstly, we ship orders on Mondays, Wednesdays + Fridays. Secondly, this depends on your location. For city locations or Melbourne, you can expect delivery in 1-2 days from a shipping day. For WA and more remote places 3-10 days. Please hit the Messenger button in the top right-hand corner to chat with us further.
The Solibar Subscription
We're pretty excited to announce our subscription service. It's uncomplicated and really flexible which means you can order what you like when you like, how often you like. We've left it open, so you can change your order before each delivery, it's as simple as just creating an account. It's all about making your re-order as simple as possible. We're even giving you 5% off your first two orders. (Minimum term 3 orders). Please contact us if you would like to stop your subscription. Want more information? Click the Messenger button to chat.
How do I contact Solibar?
The easiest way is just to hit the Messenger Button and get chatting.
Alternatively, you can email em@solibar.co with any enquiries including orders or wholesale. :)
Returns/refunds
Please choose carefully we do not return bars for change of mind or purchase of the wrong bar for your hair type. This is due to healthy and safety reasons. We know that moving to natural haircare will take time, so we've got a range of resources ready to help you. (More information on transition to natural haircare.) If your order has not been sent, we may consider issuing a refund. You will be refunded the transaction amount minus a 6% fee when paying with Afterpay, 2% fee via Shopify payments and 3% fee when paying with PayPal. If you have an issue please contact us on em@solibar.co.
Blog posts
- Is your shampoo doing more harm than good?
- Why using a pH balanced shampoo isn't always a good thing...
- What does 'saponification' mean in natural shampoo bar making?
- What is the difference between a soap-based shampoo bar and a syndet shampoo bar?
- Are you feeling stranded by overproduction or underproduction of sebum?
- I've got a Solibar shampoo bar, do I need a conditioner?
- Moving to natural haircare? Have you heard about the 'transition phase'?
- Does my shampoo have silicone in it? And how do I get it out?
- Why should I use a violet shampoo?
- Will Solibar's natural solid haircare bars change my hair colour?