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FAQs


Why should I go to a shampoo bar?

That’s easy - we’ll give you three reasons; 
1- Our shampoo bars contain natural ingredients & are Vegan, which means no nasty chemicals for your skin and your hair. (And even the drain). 

2- Making the switch to solid haircare will mean that you will no longer be left with empty shampoo bottles, lids, jars and pump dispensers. Fewer shampoo bottles mean less plastic waste & that’s better for the environment.

3- Cheaper! As our bars are concentrated, one bar will get you many more washes than regular shampoo. To get the best out of your bar we recommend you storing it in a dry place after use.

Which Solibar should I choose?

This is an easy one, we've put together a handy guide for you to choose the one best for you. However, as they have the same base ingredients, you might find that you prefer one over the other. Most people grab a bundle so they can swap between. Check out our guide here: WHICH ONE IS FOR ME?

 

How do I store my Solibar? 

  • In order to increase the longevity of the shampoo bar, we highly recommend making sure that you store your bar in a dry space away from drips. This could be in a soap tray or in a soap tin. The better care you take of your bar, the longer it will last. Check out the full list of care instructions here.

  • Why does my hair feel squeaky clean? 

  • When you first wash your hair with Solibar you will notice a squeaky clean feeling, don't worry that will disappear over continuous use. As the natural ingredients do their best to work their way through all of your product build up they will react to the chemicals. We've found after two weeks, the squeakiness will go and you'll be left with deliciously light and flowing hair. Please be patient. We promise it with normalise. Read more about the 'transition phase' here.

  • Do you ship overseas?


  • We’re open to it. However, shipping can be quite expensive. Head to the shipping section to get the breakdown or send us a message via Facebook to chat. 


  • What makes Solibar Vegan?

    That’s easy, we choose to be Vegan because we want to be. That means no animal products are used to create the bars, and we certainly do not test on animals. We test on ourselves! (And we like).

  • What makes Solibar natural?

    Just like being Vegan, being made from natural ingredients is really important to us. We want to make sure that when you make the switch to a shampoo bar, that you’re doing it for all the right reasons. We want to be the best choice for your hair and the environment in every way we can. See the individual product ingredients for more information.

  • The colour is different from the colour on your website.

  • As our shampoo bars as just as unique as you are. They are handmade by a local Victorian manufacturer, they will always be a little different batch to batch. We will do our best to keep them exactly the same, but we value the handmade nature of the bars. 
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  • The bar is a little less or over the weight specified. 

  • Part of the greatness of being handmade means that all of our bars are different. We do our best to ensure uniformity across all the bars but sometimes circumstances out of control might change the size. Never fear, as long as you look after it properly it should give you twice as many washes. 
  •  

    There is oil on the packaging of my Solibars/ the bars appear to leak.

    As our bars are really fresh (we wrapped them as soon as we get them) they might leak through the packaging a little. Over time they will harden up (as the moisture evaporates from the bars). In fact, this might happen with any of our natural oil-based bars.

    Where possible we will try to let them harden before wrapping. This should stop any leaking through the packaging. We also don’t want to re-package the ones we’ve done, because quite simply it’s a waste and we’re all about being as waste-free as possible. 🌿

    A little loss of oil, will not change them - because they’re made that way.

     

  • Will your products give me allergies? / I have sensitive skin.

    We're trying our best to give you natural Vegan haircare, which means everything we have put into our shampoo bars is from the very best natural ingredients. However that being said, we suggest you check the ingredient list under each bar. Then do a patch test 24 hours before if you are not sure.

    We know that everybody is different, and we will try to do our best to avoid allergens. If you still are unsure, hit the Messenger button and we can chat. :) If you have a pre-existing condition related to allergies, we suggest that you consider your choices carefully before purchasing. 

  • Can I use Solibar when pregnant / breastfeeding?

  • Yes, but we recommend you check with the ingredients on the individual bars / and consult with your GP for further clarification specifically to you. Some women might find that Rosemary Essential Oil in our Kiss By A Rose bar should be avoided. 

  • Can I use Solibar on my kids?

    Yes, of course. You could actually eat Solibar if you wanted. (Please don't).  However, we do recommend doing a patch test / checking the ingredient first. We wouldn't want anything to upset your little one. (Ps. We use it on all of our toddlers and we love it.) 

    How long will it take for my order to arrive?

    Firstly, we ship orders on Mondays, Wednesdays + Fridays. Secondly, this depends on your location. For city locations or Melbourne, you can expect delivery in 1-2 days from a shipping day. For WA and more remote places 3-10 days. Please hit the Messenger button in the top right-hand corner to chat with us further. 

    The Solibar Subscription

    We're pretty excited to announce our subscription service. It's uncomplicated and really flexible which means you can order what you like when you like, how often you like. We've left it open, so you can change your order before each delivery, it's as simple as just creating an account. There are no lock-ins, so stop whenever you like. It's all about making your re-order as simple as possible. We're even giving you 10% off your first two orders. Want more information? Click the Messenger button to chat. 

    How do I contact Solibar?

    The easiest way is just to hit the Messenger Button and get chatting.
    Alternatively, you can email em@solibar.co with any enquiries including orders or wholesale. :)